• How to Conduct an Agency Brand and Culture Audit

    By | February 17, 2015

    When outlining your agency’s mission, vision and values, it’s easy to employ a top-down approach. Executives or other key stakeholders often define them items based on their own perceptions or desires, and then force-feed them to the rest of the team.

    Yet, this usually results in statements that don’t truly define the organization or aren’t adhered to in real life by employees. This is often because they lack buy in or miss critical aspects of the company that only those on the frontlines are privy to.

    Before you embark on a company rebranding, culture code deck or other grand-vision piece, I recommend following the Zappos approach. Audit your current employees and build their feedback into the final product. After all—we all want to create positive and fulfilling careers for our people, right? This starts with knowing what makes them tick, and what keeps them happy and engaged.

    Read More


  • The Profitable Agency: How Tracking Time Can Impact Agency Profits

    This is a guest post from Chirag Ahuja (@ChiragAhujanz), head of marketing at WorkflowMax, a cloud-based agency management software.

    A profitable agency is an efficient agency. As a service-based business, the speed at which high-quality work gets done and approved by the client has a significant impact on your overall profitably.

    Regardless if your agency’s pricing model is billable hours or value-based, time tracking should be an essential element to your project management process.

    Armed with timesheet reports, you’ll have access to the data required to effectively evaluate your agency’s profitability across the following three key pillars.

    Read More


  • How to Differentiate Your Agency by Delivering Results

    By | December 19, 2014

    Consumers are in the driver’s seat more than ever before, dictating when and how they communicate with brands. With a flood of information at their fingertips, they crave personalized experiences that educate, enable and entertain. Agencies, and their clients, must strive to deliver these highly relevant communications across channels.

    Marketers must also connect actions to goals (e.g. website visitors, leads and sales). In tracking the right metrics, campaigns can be tied to bottom-line business impact, budgets can be justified and strategies can be adapted based on performance.

    In a recent HubSpot (@HubSpot) webinar (available on-demand here), Paul Roetzer (@paulroetzer), author of The Marketing Performance Blueprint, shared 10 steps to becoming a performance-driven agency—one that builds and measures integrated marketing campaigns for maximum client ROI.

    Read More


  • Running a Lean Digital Marketing Agency

    By | November 19, 2014

    Below is a guest post by Ryan Chester (@ChestNut_Ryan), a business development manager at AnnexCore. He has helped develop digital marketing strategies for enterprises across the globe.

    Most manufacturing companies operate lean, and luckily; our agency was started by someone with an extensive background in both software and electronics manufacturing. Unlike the marketing agencies of the Mad Men era, new-age agencies are built to do more with less.

    Read More


  • Data Security Tips for Your Agency and Clients

    By | November 10, 2014

    Below is a guest post from Tom Smith, VP of business development and strategy for CloudEntr by Gemalto. In this role, he helps define and execute Gemalto’s identity and access initiatives in the cloud. Tom has over 30 years of experience with security, mobile, and cloud technologies, including founding executive roles at four technology companies. Read more on how to keep your agency’s data secure though two-factor authentication and password management here.

    When you think of all the things that drew you to the marketing and advertising industry, information security probably doesn’t spring to mind. It likely didn’t even occur to you that dealing with clients’ strategies could make you responsible for handling sought-after secrets.

    Yet look at how government leaks have happened. NSA servers weren’t hacked. Contractors like HBGary Federal and General Dynamics that work on government projects were targeted. This means you—a third-party vendor—could be at risk. Should confidential client files be leaked, you could be subject to the subsequent investigation.

    If you want to land big accounts, you need to prove that you’re not a weak link. Agency collaboration is difficult without sharing access to online services, but you can do so securely with these four practices.

    Read More


  • How to Create a ROWE™ at Your Agency: Q&A with Michael Reynolds

    Michael Reynolds (@michaelreynolds) is president and CEO of SpinWeb, a digital agency in Indianapolis that specializes in website design, inbound marketing and app development.

    In this Insider Series, he discusses the benefits of a Results-Only Work Environment™ (ROWE™), and his experiences implementing one at SpinWeb.

    Read More


  • The Agency Guide to Inbound 2014

    By | September 10, 2014

    If you're like us and heading to Inbound next week, you can look forward to a ton of great agency content.

    To help you sort through the sessions, Dan MacAdam (@DTMacAdam), VAR channel account manager at HubSpot put together a curated list of recommendations for agency executives, marketers and business development folks.

    Use it as a guide to help you, and your agency, get the most out of the conference.

    Read More


  • Paul Roetzer Releases New Book for Marketers, Executives and Entrepreneurs: The Marketing Performance Blueprint

    The marketing industry is advancing at an unprecedented rate, creating seemingly insurmountable gaps in marketing talent, technology and strategy.

    For corporations, the right marketing agency can be a tremendous asset, and play a critical role in propelling growth. By better educating corporate marketers on the importance of working with tech-savvy digital firms, we can collectively create more demand for inbound agency services. 

    Paul Roetzer’s new book The Marketing Performance Blueprint (Wiley, August 2014) presents the processes, technologies, and strategies needed to build performance-driven organizations. It’s a guide for marketers, executives and entrepreneurs that you can use to help your clients advance their businesses, exceed ROI expectations, and outperform the competition.

    Read More


  • Succession Planning for Agency Owners: What You Need to Know

    Jesse Giordano is a financial advisor and leads The 360 Group at Morgan Stanley in Great Neck, NY. Jesse and his team provide specialized wealth management services to owners of privately held companies who are looking to exit their business over the next 2-10 years. 

    Some of the services he and his team provide include helping the owner get their business ready for sale, navigating the many exit strategies available to determine which is most appropriate, facilitating the exit process, and implementing an income replacement strategy once the business is sold. 

    Jesse has been working with business owners over the last 10 years. He is a CERTIFIED FINANCIAL PLANNER™ and received his MBA from Pace University in 2003. He is also a family wealth director and senior vice president at Morgan Stanley. 

    In this interview, Jesse discusses the need for agency owners to start succession planning now, and tips and considerations on how to get started.

    Read More


  • 3 Ways Your Agency Can Combat Impression Fraud

    This is a guest post from Charles Cantu (@CharlesCantu), founder of Huddled Masses.

    Would you believe me if I told you that you’re losing up to 35 percent of your media-buying budget?

    Everyone knows that you allocate about 15% of your budget to commissions if you’re working with a programmatic team. You allocate more if you’re still playing the game with networks or managed servers from one of the “big players.”

    But you may not realize that impression fraud is estimated to eat up another 30%, meaning you’re starting with 35-45% less money than you thought you had.

    That’s not good for the client or your agency. We have to face impression fraud head-on.

    Read More