Working Backwards: How to Set Client Goals & Expectations [Podcast]

Editor’s Note: This article was originally featured on Databox and has been republished with permission. The author John Bonini (@Bonini84) is the Director of Marketing at Databox. He’s passionate about building brands that tell great stories. 

Between the two of them, Jessica Miller and Sandie Young have 12 years of collective experience in working with and growing PR 20/20 into one of the premier digital marketing agencies.

That’s not hyperbole.

PR 20/20 has written the blueprint–both literately and figuratively–as Paul Roetzer, founder of PR 20/20, has published two books on the work they’ve done, experiences they’ve encountered, and lessons learned in building and sustaining a great agency.

Pricing and packaging, profitability, goal setting, employee and client retention–as someone with a background in the agency space, PR 20/20 was an agency I looked at as one that had it all figured out.

So what is it exactly that they’ve figured out?

Pete recently spent some time with both Miller and Young to hear first hand the lessons learned in delivering great client experiences, and ultimately, growing a successful agency.

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